Highlights of Cooling Protection Plan Benefits
Meet the smartest thermostat paired with the ultimate home protection.
• No Pre-Inspection
• Diagnosis of Primary Heat Source
• Instant $500 Rebate Towards Primary Heat Source Upgrade
• 24/7/365 Coverage
• Our technicians are professional, licensed and fully certified
Our Heating Plan coverage includes but is not limited to the following parts:
• Fan Blade
• Condenser Coil
• Internal Copper Tubing
• Internal Electrical Wiring
• Evaporator Coil
• Add-On Indoor Fan Relay
• Low Ambient Temperature Sensor
• Line Components
• Out door Disconnect
• Condensate Pump
• Condenser Fan Motor
• Cooling Contactor/Relay
• Add-On Fan Centres
The Cooling Protection Plan will ensure coverage of your residential central air conditioning unit parts itemized below, subject to the exceptions also noted below. Please refer to the reverse side of your application form for the “General Terms and Conditions (Protection Plan)” to review all applicable inclusions and exclusions.
Parts Not Covered
The following are exceptions from coverage under your Plan:
Refrigerant replenishments, refrigerant leaks and line set replacement, breakers, conduit and other external electrical components. Repairs required within the furnace or air handler are not covered by the Cooling Protection Plans but may be included in the Heating, or Heating/ Cooling combined Protection Plans. Natural gas powered, ductless, wall unit, heat pump and high velocity air conditioning units are not eligible for coverage. Parts added on that work in conjunction with or to accommodate ancillary or other equipment are not eligible for coverage. Connections to utilities and Equipment serving more than one dwelling unit is not eligible for coverage. Equipment
that you have modified, or that has been modified for you other than by one of our authorized service contractors under this agreement, is excluded from coverage. Replacement of the complete heating or cooling unit is not covered under any of these Plans. In addition, you must be in compliance with local Gas Code, Electrical Code, Building Code and Manufacturers’ Specifications to be covered under this plan. Please refer to the reverse side of your application form for the “General Terms and Conditions (Protection Plan)” to review all applicable inclusions and exclusions. The compressor unit or condenser coil repair is limited to a CDN $500 maximum retail value (including HST) each year of your Cooling Plan.
Google Reviews By Our Customers
We have been a customer of Viva Home Comfort since December 2017. There were a few issues regarding the Water Heater and customer service within the first few months, however, since dealing with Vlad (Field Service Manager), the outcome has been nothing but positive! He has been very attentive to
I had Ashvin come by my house and explained me everything in detail. He is knowledgeable and polite person. Installation went great and everything working fine. I am enjoying my nest thermostat. I recommend Viva home comfort. Great staff!! Thanks a lot...
Sha is very nice and cooperative. She give me lot of knowledge. She has super girl and good and helpful to bring more customers. I really recommend to give her quick promotion
very pleased with the customer service. Level of professionalism with dash of empathy. Getting someone on the phone to solve a problem was very efficient.